Responsible gambling

Responsible Gaming Features at Casino at West Edmonton Mall

At Casino at West Edmonton Mall, we take responsible gaming seriously and offer various tools to help you maintain a healthy balance between your gaming habits and daily life.

Self-Exclusion: We understand that sometimes, it's best to step away from the games for a while. That's why we offer self-exclusion options, allowing you to temporarily or permanently exclude yourself from our facilities.

Deposit Limits: Set personal spending limits with us to ensure responsible gaming practices.

Time-Outs: Take regular breaks from playing and take time off when needed.

Reality-Check Messaging: Regular reminders on your play duration and losses will be displayed on the screens around the casino floor, helping you stay aware of your gaming habits.

Staff Training: Our staff are trained to identify problematic behavior and provide guidance to those who may need it.

Educational Materials: We have informative materials available on-site that promote responsible gaming practices, such as deposit limits, time-outs, and loss-limit tools.

If you're concerned about your gambling or someone else's, we encourage you to reach out to our staff. They will be happy to assist and provide more information.

Links to Support Organizations

For further help and support, please visit:

• Problem Gambling Helpline
• Alberta Gaming Help Line
• Canadian Center on Substance Abuse

Responsible Gaming Standards

We follow the Canada-specific standards for responsible gaming. Our policies are designed to help you maintain a balanced and enjoyable experience at Casino at West Edmonton Mall.

If you're concerned about your own or someone else's gaming habits, we encourage you to reach out to our staff. They will be happy to provide guidance and support.

Casino at West Edmonton Mall is committed to providing a safe and fun environment for all our guests. We appreciate your cooperation in practicing responsible gaming behavior while enjoying the facilities at Casino at West Edmonton Mall.